Honest answers, no small print
Everything clients ask us most often, including the answers other agencies prefer to keep for the quote meeting.
Ask it directly. We will put your question in the contact form for you, and you will hear from us within one working day.
Ask it directlyGeneral
4 questions
What does SEBA Connect do?Topic: General
SEBA Connect is a steady digital partner for small and medium-sized businesses with three product lines: Websites (build and hosting), Growth (findability and advertising) and Workplace (Microsoft 365 and devices). You take one line or combine them, with one point of contact and everything visible in one client portal.
Which businesses is SEBA Connect suitable for?Topic: General
For freelancers, local business owners (such as dentists, estate agents, contractors, garages and beauty businesses) and growing SMEs throughout the Netherlands. From one professional website to fully managed digital operations.
What makes SEBA Connect different from separate agencies?Topic: General
Three things: one partner for website, marketing and workplace instead of three suppliers; clear services with a fixed scope instead of unlimited promises; and a client portal where you can check everything (status, reports and approvals).
What do I do in the client portal?Topic: General
There you see the status of all your services, read reports, give approvals and submit requests, in a secure environment. It comes with local SEO, outsourced SEO, Microsoft 365 management and the SEBA Web Platform.
Websites
4 questions
How is the price of a website put together?Topic: Websites
The build is one-off; after that only the SEBA Web Platform continues monthly. What the build costs depends on the number of pages, how much custom work the design needs and which integrations you need. You get one quote with scope, quantities and price, excluding VAT.
Are hosting and maintenance included in the price?Topic: Websites
Yes. The SEBA Web Platform covers hosting, SSL, backups, monitoring, DNS management, staging, deployment and rollback. You buy content changes separately, per job or through Web Care. A website should be managed, not delivered and left to itself.
Can you also build a webshop or booking system?Topic: Websites
Yes, as custom work. We scope it as a custom project and choose the right hosting route for it, often Managed App Hosting instead of the standard Web Platform. We agree the scope and the price in advance in a quote.
Who owns my domain, content and data?Topic: Websites
You do. Domain, content and data are and remain yours; that is in black and white in the quote. SEBA remains the owner of the underlying platform and the automation.
Growth
4 questions
What does outsourcing SEO or online marketing cost?Topic: Growth
Monthly, with a one-off onboarding and a minimum term of 6 months. How much content is added each month and which channels you use (SEO, Google Ads, Meta Ads), we set out in your quote. There are separate services too, such as an SEO audit (technical and content review with a prioritised action list).
Is the advertising budget included?Topic: Growth
No, deliberately not. You pay advertising budgets directly to Google or Meta. That way you see exactly what the media budget costs and what the service costs, and no margin disappears into an opaque total.
Do you guarantee a position in Google?Topic: Growth
No. Nobody can guarantee positions in Google. Be careful with parties that do promise it. We guarantee skilled execution, full transparency and monthly reporting on what has been done and what the effect is.
Why a minimum term of 6 months?Topic: Growth
Because lasting visibility takes time: content has to be created and indexed, campaigns have to learn from data. Anything shorter than six months is money thrown away for both sides. We would rather say that up front.
Workplace
4 questions
What does Microsoft 365 management cost per user?Topic: Workplace
Management is billed per user per month, with a minimum amount per organisation. With few employees you therefore pay that minimum instead of per user. You always pay Microsoft licences separately, so you see exactly what goes to Microsoft and what management costs.
Which Microsoft licence do I need?Topic: Workplace
That depends on your security and management needs. For management with security and device management, we usually recommend Microsoft 365 Business Premium, because that licence includes Intune, Conditional Access and Defender. During onboarding we draw up the licence plan together.
Can you migrate our email to Microsoft 365?Topic: Workplace
Yes, from almost any source: old IMAP environments, Google Workspace or another tenant. In phases: first a pilot group, then the rest of the mail in the background, and a switchover moment we plan with you in advance. A simple mailbox migration is priced per mailbox; if calendar, contacts, OneDrive and Teams move as well, it is priced per user.
What does the modern workplace involve?Topic: Workplace
Laptops and phones managed centrally via Microsoft Intune: security policy, updates and the ability to wipe devices remotely if they are lost. Basic management and device compliance are part of our Microsoft 365 management; full Intune management and automatic setup with Autopilot can be added.
Pricing & working together
4 questions
Why are the prices not on the website?Topic: Pricing & working together
Because an amount without a scope cannot be compared. That is why every service states what you get and how you pay. The amount is in the quote, in the same document as the scope, usually within one working day after a short conversation.
How does payment work?Topic: Pricing & working together
One-off implementations: 50% on placing the order and 50% before the production go-live. Monthly services are invoiced per month. Extra work outside the agreed scope is estimated in advance and billed per quarter of an hour. You always approve that estimate first.
What are the minimum terms?Topic: Pricing & working together
SEBA Web Platform: minimum term of 12 months, then cancellable monthly as set out in the quote; invoiced monthly. Growth: minimum term of 6 months. Workplace: minimum term of 12 months, unless quoted otherwise. Building a website is a one-off; the minimum term applies to the monthly services.
What happens if I want to leave?Topic: Pricing & working together
Then we cooperate properly with the handover: you own the domain, data and advertising accounts and simply take them with you. A goodbye should be just as professional as a first meeting.
The first conversation
4 questions
Does the consultation cost anything?Topic: The first conversation
No. The consultation is without obligation: you are not tied to anything. Only the quote fixes the scope and price, and you approve that yourself.
How soon will I hear back after my enquiry?Topic: The first conversation
Within one working day, personally and not from an automated queue. If you send your enquiry through the contact form, the exact date is shown right away.
Will you visit us, or can it be done online?Topic: The first conversation
Both. The consultation can take place on site or online; you choose what is easiest for you.
What happens after the conversation?Topic: The first conversation
You get a quote with a fixed scope: one document with scope, quantities, planning and price. Once you agree, the steps from our way of working follow.
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